eSIM Swap

eSIM Swap Made Easy

Changed your handset or accidentally deleted your eSIM? No worries, you can now complete your eSIM swap quickly and conveniently right from your phone. Follow the simple steps below to get started.

How to Swap Your eSIM

You can access the eSIM swap service in two ways:

• Through the myMTN App
• Directly via our eSIM portal: https://esimrequest.mtn.com.gh/

Steps to complete your swap

1. Enter your phone number and proceed to log in.
2. You will be redirected to the homepage. Select “Get Started” to begin the swap process.
3. Follow the prompts to complete your eSIM swap.

Who Is Eligible?

• This service is strictly for prepaid customers.
• Merchant, agent, and postpaid customers are not eligible for this online eSIM swap service.

Important to Note

• Customers are allowed to swap their eSIM up to two (2) times per month.

If you need additional support, feel free to reach out to us through any of our customer service channels. We are always happy to help!