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Mobile

Frequently Asked Questions about your mobile phone/devices

Data Settings

  • How do I stop main account browsing?
  • How do I request for main account browsing?
  • How do I stop the data bundle auto renewal?
  • How do I activate data bundle auto renewal?
  • Is my device LTE/4G compatible?
  • How do I switch LTE/4G on my handset
See all 7 articles

Roaming

  • I can not access roaming, what could be the challenge?
  • Will I be able to make calls after my roaming bundle is exhausted?
  • How do I check my Roaming Bundle balance?
  • Can I call any network in Ghana with my roaming bundle?
  • Can I use my local minutes, data and bonus credit while roaming?
  • Can my family or friends in Ghana recharge my account while I'm roaming?
See all 16 articles

Phone Settings

  • How do I activate Call Waiting?
  • How do I check my IMEI number?
  • How to turn on Hotspot on my handset?
  • How do I request for Automatic Data settings?
  • How do I setup APN settings on my phone?
  • How do I check my own number on my phone?

Devices

  • How do I check my data balance on Router or MiFi?
  • How do I change my Router or MiFi password?
  • Device set up and background data restrictions
  • APN setting for Android devices

Mobile Data

  • Which countries are under the IDD bundle package ?
  • How can I purchase an IDD bundle ?
  • I'm unable to connect to the internet, what do I do?
  • How do I check my data bundle balance ?
  • Will I enjoy no expiry on bundles I purchase from the Just4U offer (*141#)?
  • Can I purchase Social Bundle only?
See all 7 articles
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