How do I request for my Agent/Merchant Mobile Money statement?

Requesting for your agent/merchant mobile money statement has been made a lot easier! You only have to ensure you request statement on the same number used for requesting the merchant sim then follow the steps below to request your statement.

1. Dial *170# on the subscriber number
2. Select option 6 My Wallet and then 5 Statements
3. select option 2 and follow prompts to select My Agent or Merchant Statement
4. The accounts paired to the number are displayed for you to select the preferred account
5. You will receive a prompt to enter and confirm your email as well.
6. You enter the Start Date of request (Duration allowed is 2 years from request date)
7. You enter the End Date of request (Date should not be later than current date)
8. Confirm request with 1
9. You will receive a prompt to select the preferred account in which the service fee of GHC0.10 or 10p should be deducted.
10. The deduction can be made from either the Subscriber MoMo account or Merchant Account
11. You will receive a prompt to confirm MOMO and 0.10p will be deducted.
12. Email is delivered to the email address

NB: There is a charge of 0.10p for the first four requests of the day. The subsequent request will attract a charge of 0.50p