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FAQs

Frequently Asked Questions across our digital channels

Data Bundles

  • Roaming Bundle offers
  • Roaming Destinations
  • How do I subscribe to roaming service?
  • What are Roaming bundles and why do I need them?
  • How do I subscribe to MTN Roaming bundles?
  • I have not activated roaming bundles; can I still roam?
See all 18 articles

Fibre Broadband & TurboNet

  • How does the Fibre Broadband unlimited package work?
  • How do I unfreeze my Fibre Broadband data?
  • How do I freeze my Fibre broadband data ?
  • How do I purchase data for my FBB account?
  • How do I check data balance for my TurboNet?
  • What are the new TurboNet data packages
See all 13 articles

Mobile Money (MoMo)

Products & Services

  • How do I change my Router or MiFi password?
  • How do I check my data balance on Router or MiFi?
  • How do I check my own number on my phone?
  • How do I setup APN settings on my phone?
  • How do I request for Automatic Data settings?
  • How do I switch LTE/4G on my handset
See all 12 articles
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