FAQs
Frequently Asked Questions across our digital channels
Tariff's
Data Bundles
- Roaming Bundle offers
- Roaming Destinations
- How do I subscribe to roaming service?
- What are Roaming bundles and why do I need them?
- How do I subscribe to MTN Roaming bundles?
- I have not activated roaming bundles; can I still roam?
Fibre Broadband & TurboNet
- How does the Fibre Broadband unlimited package work?
- How do I unfreeze my Fibre Broadband data?
- How do I freeze my Fibre broadband data ?
- How do I purchase data for my FBB account?
- How do I check data balance for my TurboNet?
- What are the new TurboNet data packages
Mobile Money (MoMo)
Products & Services
- How do I change my Router or MiFi password?
- How do I check my data balance on Router or MiFi?
- How do I check my own number on my phone?
- How do I setup APN settings on my phone?
- How do I request for Automatic Data settings?
- How do I switch LTE/4G on my handset
Mobile Data
- Can I buy Kokrokoo bundle with a short code?
- How do I buy a Kokrokoo bundle on MyMTN App?
- What is a Kokrokoo bundle?
- Which countries are under the IDD bundle package ?
- How can I purchase an IDD bundle ?
- I'm unable to connect to the internet, what do I do?