Promos, Products & Services

Family & Friends

• What are the benefits of MTN family & friends ?
• How do I remove a contact under Family & Friends?
• How do I check the numbers under my Family & Friends ?
• How do I subscribe MTN Family & Friends?
• What is MTN Family & Friends?

MTN Bright Scholarship

• Do I pay for application form?
• How do I apply?
• Who is eligible to apply?
• What is the deadline application for 2023 ?
• Who do I contact if I require any clarification ?
• Is there an age limit for the application?

Erequest Forms

• How do I update my sim registration details?
• I want to request for a MoMo wallet expansion. What do I do?
• My Mobile Money Pin code has been blocked. How do I request for a pin reset?
• I have lost my sim card. Can I request for a sim replacement online?
• My Mobile Money account is dormant. How do I reactivate it?

Holiday Bundle Offer

• How do you unsubscribe from the holiday bundle offer?
• Does the holiday bundle expire?
• How much do I need to subscribe for Holiday bundle ?
• How do I subscribe to the Holiday bundle?
• What is MTN Holiday bundle offer?

AFA BUNDLE

• How can I purchase an AFA Bundle?
• Does the AFA bundle expire?
• What are the bundle packages for AFA Bundle?
• Who qualifies to purchase the AFA Bundle?
• What is AFA bundle (Farmers Bundle)?

E-SIM

• Where can I access the list of e-SIM compatible devices?
• Do I get any freebie after installing e-SIM?
• How do I switch my e-SIM from one device to another device?
• Can I upgrade my post-paid number to e-SIM?
• Can I perform all regular activities on e-SIM?
• Can I use my physical SIM together with an e-SIM in my mobile device?

Data Tariff Review FAQ

• Will the Pay Per Use tariff or Out of Bundle tariff be adjusted upwards?
• Will the tariff change affect my Xtrabyte data bundle I borrow?
• Will the tariff change affect the voice minutes on the Pulse bundle?
• Will the data tariff change affect the 50% bonus on my bundle purchases via myMTN App and payment with MoMo?
• Will airtime and data tariff of my bundle purchased via Express Pay, MTN Hoods, other online platforms change too?
• Will the bundle expire due to the tariff change?

MTN Group Share

• What are the features of MTN Group Share?
• What are the benefits of MTN Group Share?
• How can an organization sign up for MTN Group share?
• How does MTN Group Share work?
• What is MTN Group Share?

Apps

Caller Tunez

• How do we subscribe to the business caller tunez ?
• What is Business Caller Tunez ?
• What is MTN caller tunez?
• How much will I be charged for Caller Tunez subscription?
• How do I unsubscribe from Caller Tunez
• How do I subscribe to Caller Tunez

Datazone bundle

• What are the packages for the datazone bundle?
• Does the datazone bundle expire?
• How do I purchase a datazone bundle?
• What are datazone bundles?

Xtra time

• How can I borrow data?
• How do I activate xtratime?
• What is Xtratime or Xtrabyte

Phonebook backup

• How to synchronize your contacts
• How do I subscribe to phonebook backup?
• What is phonebook backup ?

Magic Number

• Can I change my Magic number
• How can I activate Magic Number?
• What is Magic number?

Number Reservation

• Can my family/friends reserve my number?
• What is the charge for number reservation?
• How do I activate number reservation
• What is Number Reservation

Pulse Bundle

• Can I convert pulse SMS to data bundle?
• How do I convert Pulse voice bundle to data bundle?
• Does the pulse bundle expire?
• How do I get the Pulse App?
• How do I purchase a pulse bundle to receive 4G bonus?
• How do I purchase Pulse bundle for others?

Jara

• What are the packages under Jara?
• How do I subscribe for Jara?
• What regions are under Jara?
• What is MTN Jara?

Promos

Product & Services

• How can you request for the vehicle tracking service?
• What are the benefits of the Vehicle tracking service?
• What is MTN Vehicle Tracking Service?
• How do you purchase Just4U data via Momo?
• How do I cancel Sunday Special?
• Does Sunday Special expire?