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SIM Cards

Frequently Asked Questions about the SIM Related Issues

puk

  • How do I get my puk?
  • How do I get my puk number if my starter pack is missing?

eSIM


Sim Registration


Self Service Registration App

  • Who can I contact should I face any challenges on the App?
  • Is there a charge for registration of the SIM on the App?
  • Will I be charged multiple times for each SIM card I register on the App?
  • Is the Sim Registration App available on both Play Store and App Store?
  • I do not have a Ghana Card. Can I use my Passport to register my SIM card?
  • I am currently not in Ghana, but I have my Ghana Card. How do I register my SIM?
See all 7 articles

SIM Card Issues

  • I have lost my sim card. Can I request for a sim replacement online?

Post Paid

  • Where Do I Send Postpaid Enquiries
  • Can I Buy Prepaid Data on My Postpaid Line?
  • How to Pay Your Postpaid Bill Using MoMo
  • Do You Know How to Check Your Postpaid Balance?
  • Do You Know Your Relationship Manager ?
  • How to Top Up Your Data Using Your Voice Limit
See all 10 articles

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